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TITLE
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UNIT 1
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Plan and Prepare to work effectively
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Element 1.1
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Present positive, personal and professional image to customers
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Element 1.2
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Ensure the maintenance of promotional displays
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Element 1.3
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Carry out market research and evaluate findings
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Element 1.4
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Contribute to generating and promoting business
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UNIT 2
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Handle enquires to determine quality and needs
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Element 2.1
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Build and maintain quality relationships with customers
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Element 2.2
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Record, monitor, analyse and evaluate enquiries
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Element 2.3
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Qualify prospective buyers to establish needs and
ability to buy
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Element 2.4
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Create and maintain a list of prospective buyers
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UNIT 3
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Negotiating the sale of properties (England, Wales
and Northern Ireland)
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Element 3.1
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Demonstrate appropriate properties and obtain feedback
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Element 3.2
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Make proposals to overcome objections and obtain a
commitment to buy
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Element 3.3
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Secure and administer reservations
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UNIT 4
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Progress the sale to exchange of contracts and
financial completion
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Element 4.1
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Create and maintain working relationships with other professionals
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Element 4.2
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Progress the sale to exchange of contracts
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Element 4.3
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Contribute to arrangements for handover of properties
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UNIT 5
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Maintain procedure and practices to support the sales
function
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Element 5.1
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Handle requests for maintenance or repairs
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Element 5.2
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Handle complaints
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Element 5.3
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Monitor and maintain sales performance against targets
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UNIT 6
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Contribute to safety and security on site
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Element 6.1
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Contribute to the maintenance of security
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Element 6.2
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Contribute to the maintenance of on-site health and safety
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Element 6.3
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Maintain good practices and procedures to ensure
personal safety and the safety of colleagues
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